Services

Asma AlShaya Jewellery combines innovative and modern designs with a legacy of refined luxury. Here is everything you should know about our services.

Care Instructions

Asma AlShaya Jewellery prides itself on its avant-garde designs and finest craftsmanship. To make sure these exquisite heirlooms stay in your family for generations and become a part of your legacy, we advise our customers to treat their fine jewellery with the same level of care and affection as we do.

Since all of the pieces are made from precious metals and fine diamonds, there are a few things you should ideally do to keep them effervescent for years to come.

For starters, you must strive to protect your fine-quality jewellery from perfumes, hair sprays, lotions, and other products. Secondly, don’t forget to take off your rings, bracelets, and other items while gardening, exercising, and swimming. It is also recommended to avoid exposing your precious jewellery to salt water or harsh cleaning products.

Furthermore, please make sure to store your jewellery in a protective box to prevent scratches and always carry your favourite trinkets in a soft pouch while travelling. As far as upkeep is concerned, we highly suggest our customers gently clean their precious pieces with a soft cloth to prevent any product build-up. Moreover, please refrain from using home ultrasonic machines and other devices to clean these beautifully designed pieces.

After-Sales Services

The artisans at Asma AlShaya Jewellery use high-quality materials to create modern yet classy pieces that reflect gracefulness. However, we understand that prolonged usage of certain items can result in normal wear and tear over time. Therefore, we offer after-sales services to ensure your rings, earrings, necklaces, and other jewels always look their best.

You can bring your luxury pieces to Asma AlShaya Jewellery at any time for cleaning and polishing. Moreover, if your jewellery has sustained any damage, please make sure to contact us before its condition deteriorates any further.

Recommendation:  We highly recommend servicing your pieces twice every year or more, depending on the level of wear and usage. Additionally, we offer free service in the first year of purchase and recommend our customers to frequently bring back their pieces to restore the cleanliness and shine for continuous maintenance and care.

Custom Made Jewellery

Our bespoke luxury pieces brilliantly showcase our dedication to creating elegant, one-of-a-kind jewellery items.

Asma AlShaya Jewellery provides its patrons with an opportunity to indulge in a world of possibilities by designing custom pieces that combine minimalist beauty with extraordinary charm. Our artisans spend hours creating sophisticated pieces from 18k gold that are then fitted with sparkling diamonds and stones.

Our exclusive tailor-made jewellery items also make for a perfect gift for your loved ones, making their special day even more memorable.

Warranty

Asma AlShaya Jewellery offers a digital warranty to all its customers worldwide. It verifies your date of purchase, guarantees the authenticity of metal and stones used to create the jewel, and covers certain manufacturing defects for a period of one year. Moreover, this warranty will be valid for 12 months.

In store discount

We offer Fazaa discount in store for Fazaa card holders.